Customer Service Representative
Location
región centro, jalisco
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
May 25, 2026
Overview
Billingual and Trillingual Customer Service Representatives (CSR) to support operations. This role focuses on delivering high‑quality customer support through a call center environment, handling customer inquiries, and ensuring an excellent customer experience.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone and/or digital channels
- Resolve customer inquiries, issues, and service requests efficiently
- Provide accurate information regarding AT&T products and services
- Maintain high customer satisfaction through professional communication
- Follow established processes and compliance guidelines
- Meet KPIs such as productivity, quality, and customer experience metrics
Requirements
- 1 - 3 years of experience in Customer Care
- English Advanced level
- Portuguese Advanced level (for trillingual position only)