Customer Service Representative
Location
Shipley, West Yorkshire
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
The Role
As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.
Key Responsibilities
* Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
* Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
* Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
* Log and escalate complaints in line with company policy and timescales.
The Role
As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.
Key Responsibilities
* Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
* Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
* Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
* Log and escalate complaints in line with company policy and timescales.