Customer Service Representative
Location
Smithfield, NC
Job Type
Full-time
Category
other-general
Posted
May 27, 2026
Description We are looking for a customer-focused, detail-oriented individual to support warranty-related service inquiries and ensure a smooth experience for homeowners, builders, and internal teams. This Long-term Contract position is based in North Carolina and is ideal for someone who can balance administrative accuracy with responsive communication. The role will oversee warranty cases from initial intake through completion, helping coordinate service activity, documentation, and follow-up in a fast-paced environment.
Responsibilities:
• Review incoming service and warranty requests, gather the necessary details, and route each case appropriately based on coverage or billable status.
• Arrange repair appointments by working closely with homeowners, subcontractors, technicians, and field leadership to align schedules and expectations.
• Order required materials for approved repair work and monitor item availability to help keep projects moving on time.
• Mainta...
Responsibilities:
• Review incoming service and warranty requests, gather the necessary details, and route each case appropriately based on coverage or billable status.
• Arrange repair appointments by working closely with homeowners, subcontractors, technicians, and field leadership to align schedules and expectations.
• Order required materials for approved repair work and monitor item availability to help keep projects moving on time.
• Mainta...