Customer Service Representative

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and customer-focused Customer Service Representative to handle enquiries, resolve issues, and build positive relationships with our clients. This fully remote role is perfect for someone who is empathetic, professional, and committed to delivering excellent service at every touchpoint.

Key Responsibilities

• Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner
• Resolve customer complaints and issues efficiently, ensuring a positive outcome
• Accurately capture and update customer information and interactions in the CRM system
• Follow up with customers to confirm resolution and ensure satisfaction
• Develop and maintain a...