Customer Service Representative - START ASAP
Location
iloilo city, western visayas
Job Type
Full-time
Category
Management & Operations
Posted
May 30, 2026
Specific Duties And Responsibilities
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Adhere to provided scripts and FAQ responses.
- Learning and understanding company insurance products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
Requirements
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Strong analytical skills to investigate and resolve customer issues
- Able to multitask efficiently under time pressure
- Previous experience in managing customer focused teams
- Proven experience in managin...