Customer Service Representative - Supply Chain

**MAIN RESPONSIBILITIES & SCOPE**
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments.
- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers.
- Daily, enter a high volume of incoming orders into the SAP system accurately and promptly.
- Follow orders through the system from the time of order entry through invoicing.
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction.
- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders.
- Collaborate with the Pricing team to obtain quotes upon customer requests, validate customer pricing, and alert the team of necessary contract modifications.
- Take responsibility for errors and initiate actions to prevent reoccurrence.
- Inves...