Customer Service Representative - Temporary Contract
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
Responsible for processing and tracking customer orders received via phone,faxor mail. Partners with internal departmentsto managecustomer shipments and delivery schedules. Handles all escalated customer inquiriesregardingshipment tracking, shortages, overages, quality, etc. Develops documentation andmaintainsfilesin accordance withSOX compliance and departmental policies.
**This is a contract position, minimum of 18 months.**
DUTIES AND RESPONSIBILITIES
Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.
Handles complex order issues according to department guidelines.
Developsdocumentation for sales orders...