Customer Service Representative

Vacancy Title: Customer Service Representative

Vacancy Location: Dunmurry

Engagement Type: Permanent

The Role:
Here at Survitec, we are currently recruiting for a Customer Service Representative to join our Customer Service team.

Key responsibilities for the Customer Service Representative role include but are not limited to:
Provides advanced product and service information and responds to complex customer questions about those products and services
Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints
Responds to and resolves complex or advanced issue escalations promptl...