CUSTOMER SERVICE REPRESENTATIVE
Location
uxbridge, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Customer Service Representative
This role will be mostly office based, performing general order administration and customer service duties for both retail and trade customers.
Typical Tasks
- Respond to customer queries received via email & telephone
- Follow up new enquiries
- Provide customer service and pre‑sales advice to retail customers
- Place orders with trade suppliers
- Conduct research to provide answers for customers to resolve issues
- Develop and maintain good product knowledge, using our training facilities to learn more about the products sold
Essential Requirements
- Ability and commitment to deliver excellent customer service
- Strong communication skills, both written and verbal
- Competent IT skills, including Word, Excel and Outlook
- Ability to work to deadlines and under pressure
- Confident, polite telephone manner