Customer Service Representative / Voice & Non Voice
Location
makati, national capital region
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Non-Voice Account Job Description
A Non-Voice Representative assists customers without phone calls, usually through chat, email, or back-office support.
Duties and Responsibilities
Respond to customer inquiries via chat or email
Process orders, reports, or data entries
Handle account verification and documentation
Resolve customer concerns through written communication
Maintain accurate records and updates
Follow company procedures and service standards
Skills
Good written English communication
Typing and computer skills
Attention to detail
Time management and multitasking
Common Job Titles
Chat Support Representative
Email Support Associate
Back Office Associate
Data Encoder
Main Difference
Voice → communication through calls
Non-Voice → communication through chat, email, or backend tasks
A Non-Voice Representative assists customers without phone calls, usually through chat, email, or back-office support.
Duties and Responsibilities
Respond to customer inquiries via chat or email
Process orders, reports, or data entries
Handle account verification and documentation
Resolve customer concerns through written communication
Maintain accurate records and updates
Follow company procedures and service standards
Skills
Good written English communication
Typing and computer skills
Attention to detail
Time management and multitasking
Common Job Titles
Chat Support Representative
Email Support Associate
Back Office Associate
Data Encoder
Main Difference
Voice → communication through calls
Non-Voice → communication through chat, email, or backend tasks