Customer Service Representative

We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.

Responsibilities include:

• Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
• Providing information about our products and services.
• Processing orders and requests accurately.
• Scheduling and dispatching service technicians or teams to customer locations.
• Maintaining clear and accurate records of customer interactions and dispatching activities.
• Coordinating with service teams to ensure timely and efficient service delivery.
• Following up with customers to ensure satisfaction.
• Handling customer complaints and escalating issues as needed.
• Performing general administrative tasks as requ...