Customer Service & Scheduling Coordinator – Pest Control

We are seeking a proactive and organized Customer Service & Scheduling Coordinator to join our Pest Control Operations team. The ideal candidate will be responsible for managing customer inquiries, coordinating daily schedules for field teams, ensuring timely service delivery, and maintaining smooth communication between clients and the operations team.

Key Responsibilities

• Handle customer inquiries, service requests, and calls in a professional manner.
• Coordinate and schedule daily pest control service appointments.
• Follow up with technicians and supervisors regarding service completion and updates.
• Maintain accurate service schedules, records, and operational reports.
• Address customer complaints and accelerate urgent matters when necessary.
• Coordinate emergency and urgent call-out requests efficiently.
• Monitor field team attendance and daily movement.
• Ensure service reports and updates...