Customer Service

Location: Singapore.

We are looking for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights!

As a Customer Experience Consultant, you will be the go‑to person for our drivers after they hit the road in their leased PHVs. Your main task is to ensure every driver feels supported, heard, and valued. Whether it is resolving an issue, answering queries, or simply checking in to see how they are doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

• Provide stellar after‑sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers’ requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their exp...