Customer Service Spec Ii
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
About HireRight:
Overview:
**This is a mostly remote position but must be near Mexico City and willing to go into the Mexico City office as needed.**
**Role Purpose**:
**Responsibilities**:
**Responsibilities**:
- Field and resolve issues of low to moderate complexity; escalate more difficult issues
- Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.
Qualifications:
**Education**:
- H.S. Diploma Required
- Associates Degree or Higher Preferred
**Experience**:
- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
- Excellent written and verbal communication skills in English including proper gra...
Overview:
**This is a mostly remote position but must be near Mexico City and willing to go into the Mexico City office as needed.**
**Role Purpose**:
**Responsibilities**:
**Responsibilities**:
- Field and resolve issues of low to moderate complexity; escalate more difficult issues
- Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.
Qualifications:
**Education**:
- H.S. Diploma Required
- Associates Degree or Higher Preferred
**Experience**:
- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
- Excellent written and verbal communication skills in English including proper gra...