Customer Service Specialist

Wallapop • Barcelona, Catalonia, Spain • Posted June 09, 2026

Location Barcelona, Catalonia

Job Type Full-time

Category Computer Occupations

Posted June 09, 2026

 
  The Challenge 
 We are looking for an  Italian -speaking Customer Service Specialist who will report directly to our Customer Service Team Lead. We are looking for someone with a strong customer-centric mindset to join our constantly evolving team to ensure a high level of customer service focused on enhancing customer satisfaction. Our team's mission is to be able to transform potential friction into a wow experience.
  What You Will Do  
 Resolve Complex Customer Issues: Manage and resolve high-complexity user inquiries across various channels, ensuring timely and satisfactory solutions.
 BPO Support: Facilitate communication, provide support, and collaborate with external BPO partners to optimize service delivery.
 Performance Monitoring: Monitor customer service KPIs, analyze deviations, and proactively propose improvement actions.
 Process Optimization: Identify opportunities to streamline proces...
            

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