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Customer Service Specialist

Greenlight • Bengaluru, Karnataka, India • Posted June 24, 2026

Location Bengaluru, Karnataka
Job Type Full Time
Category Information and Record Clerks
Posted June 24, 2026

Who you are:


  • Strong organizational, problem solving and time-management skills.

  • Responsible and able to self-manage 

  • Adaptable and accountable

  • High attention to detail and accuracy

  • Able to quickly learn about Greenlight’s products, services and policies

    • What you will be doing:

  • Review and process customer support tickets related to account issues, payments, and disputes

  • Conduct account reviews, identity verification, and documentation checks

  • Escalate complex or fraud related cases

  • Log and update case details accurately in internal systems

  • Investigate issues using internal tools and policy guideline

  • Meet performance metrics like response time, resolution rate, and quality standards

  • Provide feedback to improve processes and tools

  • Effectively utilize software and internal tools to navigate customer acc...

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