Customer Service Specialist
Bring your energy to Aggreko as Customer Service Specialist based in Dubai
You will be responsible for drive the integrity of Customer Service Management and aligns the end-to-end hire process, acting as the central point for the customer service teams& point of contact for our customers throughout the rental process of the order placed.Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience.
What you’ll do as Customer Service Specialist:
Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.