Customer Service Specialist - Email
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
Responsibilities
- Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
- Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
- Organize customer feedback and assist in optimizing service processes;
- Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
- Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
- Familiar with email processing procedures, with good written communication skills;
- Good communication skills and service awareness;
- Proactive with strong learning ability;
- Open to local candidates, not able to sponsor work pass.