Customer Service Specialist

imei • Frenchs Forest, New South Wales, Australia • Posted June 15, 2026

Location Frenchs Forest, New South Wales

Job Type Permanent

Category Information and Record Clerks

Posted June 15, 2026

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:
Are supported in the latest technology for mobile and unified communications

Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results

Provide 1st level service & support

Ensure that our customers are always kept connected

Work closely with Telstra and other major tech vendors

Maximise their time connected with basic troubleshooting

Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
This role includes a variety of other responsibilities such as:
Perform administrative duties and provide support to all departments

Maintain effective communication channels with all depart...

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