Customer Service Specialist (Mississauga)

Position Overview

Customer Service Representative – Manufacturing Department, Site 2400 Skymark Ave., Unit 3, Mississauga, Ontario. Reports to Operations Manager. Salary: $45,000–$60,000 annually. Hours: 37.5 per week. Permanent full‑time.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing systems.
• Troubleshoot product and service issues with clarity and efficiency.
• Collaborate with technical teams to elevate and resolve complex problems.
• Maintain accurate records of customer interactions and feedback.
• Validate information to check for accuracy on product information, pricing and terms.
• Process orders in the ERP system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Contribute knowledge base articles and support documentation.
• Participate in training sessions and team meetings to stay current on products and policies.
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