Customer Service Specialist – SCG Indonesia

About the Role

At SCG Indonesia, customer service means more than answering questions — it’s about building trust, solving problems, and ensuring smooth end-to-end experiences for our clients. As a Customer Service Specialist, you will work closely with sales, logistics, and operations teams to provide responsive support that strengthens long-term relationships with our customers across cement, packaging, and trading businesses.

Key Responsibilities

• Serve as the first point of contact for customers, handling inquiries, orders, and service requests in a timely manner.
• Coordinate with internal teams (sales, supply chain, finance) to ensure accurate order processing, delivery, and invoicing.
• Track customer orders from confirmation to delivery; proactively update customers on status or issues.
• Support resolution of service concerns, complaints, and claims while maintaining a prof...