Customer Service Supervisor
Location
abu dhabi, abu dhabi
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Responsibilities
- Support the sales process by providing timely, error-free quotes that contribute to revenue generation.
- Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach.
- Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.
- Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
- Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.
- Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.
- Minimum 5 years' experi...