Customer Service Supervisor (Local Account)

Job Responsibilities

• Manage, lead, train, develop, and mentor team members
• Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
• Handle queries from customers while ensuring total customer satisfaction
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement them to enhance service quality.
• Perform other duties as may be assigned

Qualifications

• Bachelors degree in any field
• Proven experience as a Customer Service Supervisor or similar role
• Above average skills in MS Office Applications
• Strong command of English and Filipino languages, proficiency in other dialects, a plus
• Ability to work in a fast-paced environment and handle challenging situations
• Ability to resolve conflicts and handle customer complaints
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