Customer Service Support 3
In This Role, Your Responsibilities Will Be:
Act as the interface between factories, sales offices (LBPs), and customers for KOB and Tier- orders, with the authority to resolve order-related issues.
Proactively manage customer accounts and backlog for the assigned region, with the authority to escalate critical issues affecting delivery.
Forecasting & Achieving the Sales POR commitment for the assigned Region/ Backlog
Handle all post order dispute with effective cross functional communication. Identify and support continuous improvement initiatives in order management
Customer co ordination for small orders like checking on payment collection, shipment arrangements and preparing shipment documents.
Co ordinating with internal stake holders multilanguage cross support team to do sales recognition in system.
Planning & Execution: