Customer Service Team Lead — Escalations & Process Owner

P.L.Audio in Singapore seeks a skilled leader to manage a team focused on high-risk customer cases, drive service recovery and escalation management, and utilize data analytics to improve processes. The candidate should have experience leading teams in fast-paced environments, as well as expertise in handling refunds and logistics issues. P.L.Audio values a culture of ownership and teamwork, and offers comprehensive medical benefits and cutting-edge tools for productivity.
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