Customer Service Team Lead

Bass Pro Shops • Halifax, Nova Scotia, Canada • Posted March 18, 2026

Location Halifax, Nova Scotia

Job Type Full time

Category Supervisors of Office and Administrative Support Workers

Posted March 18, 2026

Summary:
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Responsibilities:
Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
        

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