Customer Service Team Lead
Location
Mesa, AZ
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Overview
We are hiring a Customer Service Representative (CSR) Team Lead to support a fast-paced, high-volume online textbook bookstore serving high schools nationwide. This role will balance hands-on customer support with leadership responsibilities, overseeing a team of 10 CSRs.
The ideal candidate is a strong communicator, detail-oriented, and experienced in both customer service and team leadership. You’ll play a key role in ensuring excellent customer experience while driving team performance and efficiency.
Key Responsibilities
+ Lead and support a team of 10 Customer Service Representatives, providing guidance, coaching, and day-to-day oversight
+ Respond to customer inquiries via phone, email, and instant messaging
+ Handle escalations and resolve complex customer issues with professionalism and empathy
+ Process orders, perform data entry, and ensure accuracy in order management systems
+ Communicate with schools, clients, ...
We are hiring a Customer Service Representative (CSR) Team Lead to support a fast-paced, high-volume online textbook bookstore serving high schools nationwide. This role will balance hands-on customer support with leadership responsibilities, overseeing a team of 10 CSRs.
The ideal candidate is a strong communicator, detail-oriented, and experienced in both customer service and team leadership. You’ll play a key role in ensuring excellent customer experience while driving team performance and efficiency.
Key Responsibilities
+ Lead and support a team of 10 Customer Service Representatives, providing guidance, coaching, and day-to-day oversight
+ Respond to customer inquiries via phone, email, and instant messaging
+ Handle escalations and resolve complex customer issues with professionalism and empathy
+ Process orders, perform data entry, and ensure accuracy in order management systems
+ Communicate with schools, clients, ...