Customer Service Team Leader

Job description

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game. You will be responsible for: This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

Leading and motivating a team of Customer Service Representatives

Coaching and development of your team

Maintaining high standards and ensuring the shop always looks the part (., visual displays)

Buildin...