Customer Service Team Leader

Our client is a leading organization in logistics and supply chain management in Dubai, renowned for providing high quality logistics services within the UAE.

Job Overview

The ideal candidate will be responsible for overseeing the day-to-day operations of the customer service team. They will manage workflow, provide guidance and support to customer service representatives.

Responsibilities

Team Management

• Monitor customer service representatives’ performance and provide ongoing coaching and feedback
• Train and onboard new customer service representatives
• Ensure customer service representatives maintain a high level of customer service
• Foster an environment of collaboration and teamwork among customer service representatives

Market Analysis and Reporting

• Analyze customer service trends and recommend improvements
• Prepare and analyze customer service reports