Customer Service Team Leader
Location
Saint Ives, Cambridgeshire
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Service Delivery Team Leader
St Ives, Cambridgeshire (office-based, 5 days a week)
Full-time (Mon–Fri, 37.5 hrs)
Salary £35,000
Join our fast-paced Contact Centre as a hands-on Team Leader. You’ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.
What you’ll do:
Lead, coach and develop a high-performing team
Deliver KPIs across service, quality, sales and productivity
Use data and insight to improve performance and customer outcomes
Champion quality and continuous improvement
Own training and development to build team capability
What you’ll bring:
Proven Team Leader experience (essential), ideally in a Contact Centre
Strong track record of delivering against KPIs
Excellent coaching, communication and decision-making skills
A proactive, resilient and solutions-focused mindset
Why join us?
£32,000+ salary (depending on experience)
No w...
St Ives, Cambridgeshire (office-based, 5 days a week)
Full-time (Mon–Fri, 37.5 hrs)
Salary £35,000
Join our fast-paced Contact Centre as a hands-on Team Leader. You’ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.
What you’ll do:
Lead, coach and develop a high-performing team
Deliver KPIs across service, quality, sales and productivity
Use data and insight to improve performance and customer outcomes
Champion quality and continuous improvement
Own training and development to build team capability
What you’ll bring:
Proven Team Leader experience (essential), ideally in a Contact Centre
Strong track record of delivering against KPIs
Excellent coaching, communication and decision-making skills
A proactive, resilient and solutions-focused mindset
Why join us?
£32,000+ salary (depending on experience)
No w...