END. • Washington, England, United Kingdom • Posted June 14, 2026
Location
Washington, England
Job Type
full-time
Category
Information and Record Clerks
Posted
June 14, 2026
What you’ll be doing:
Key responsibilities
Oversee the workflow for the CS Advisor team; this will include managing the contact volumes received, the team’s workload, own daily tasks and personal development targets. Take on a sub-team of advisors to directly manage their performance development; monitoring quality of work, celebrating success, delivering tailored training programmes and continually support the advisor development journey with END. Leading by example and acting as a Quality Standards Ambassador, ensuring we provide the best possible Customer Experience, within our contractual SLAs. Assist and coach the team in investigating and resolving complex queries and support with any Customer Escalations. Communicate effectively with other Team Leaders/CS Management to collaboratively improve customer success, and support the evolution of the CS department. Hold regular 121s with team...
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