Customer Service

Under the general supervision of the Department Supervisor, the Customer Service Representative (CSR) II initiates, coordinates, and maintains a flow of materials and information to various accounts to ensure the highest levels of customer service.  

To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning, traffic, distribution, quality. 

Expedite and procure work in progress material to enable visibility for satisfying customer demand.  

Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current quality management system. 

Order coordination required for branch business in the areas of specifications, produ...