Customer Service Virtual Manager

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We partner with technology retailers, system integrators, and custom PC boutiques to place professionals who enhance customer experience, technical accuracy, and operational efficiency.

Position Overview
We are seeking a Customer Service Virtual Manager to lead and scale customer-facing technical support for computer parts, custom builds, and after-sales services. This role will manage a distributed team of customer service specialists and technical advisors, oversee quality and process improvements, and coordinate cross-functional efforts with sales, operations, logistics, and engineering to ensure consistently excellent customer outcomes throughout the purchase and build lifecycle.

Key Responsibilities

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