Customer Services Administrator

Customer Service Administrator

Location: Shenley – must be a driver as there is no public transport link

Salary: £30,000 – £32,000

Working hours: Monday – Friday 9am‑5:30pm, fully office based

Responsibilities

• Build and maintain relationships with distributors, International Business Partners, and our UK Sales Team.
• Assist with pricing queries and dispatch samples for evaluations.
• Answer enquiries via phone and email, directing them to the relevant person.
• Process orders, checking pricing and stock availability.
• Arrange exports with the required documentation.
• Scan and file all paperwork on our internal system.
• Track shipments with couriers and provide updates.
• Contact customers for payment requests, ensuring accounts remain current.
• Monitor stock levels and communicate back‑order issues.
• Answer main telephone lines for UK Clinical Product Sp...