Customer Services Advisor (Telephony/Planning/Reception)

About The Role

North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities. Our district is one of England’s top holiday destinations and a place where people positively choose to live.

This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.

After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role.

We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an excit...