Customer Services Representative - Flowtel Networks

Our client Flowtel Networks is looking for a Customer Services Representative in Lahore .

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Handle and resolve customer complaints efficiently.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process orders, forms, applications, and requests.
• Follow up to ensure resolution of customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Collaborate with team members and departments to improve customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.