Customer Services Trainer
Location
llantrisant, wales
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Job Description
Customer Services Trainer - 12 month FTC – £40,000 per annum
Your role with us:
The Customer Services Trainer is responsible for building capability across the Customer Service function by designing and delivering effective, practical training solutions. The role ensures colleagues are equipped with the skills, knowledge and behaviours required to deliver a high quality customer experience, including confident use of systems, processes and AI enabled tools.
We are looking for people who have :
- A strong background in Customer Service operations, processes and problem solving
- Knowledge of HubSpot CRM (desirable), with a willingness to proactively develop capability if not already proficient
- Experience in creating and delivering structured training programmes in both classroom and 1:1 coaching settings
- A demonstrable experience designing technical customer service tra...