Customer Solution Architect - EMEA
Location
london, england
Job Type
Full-time
Category
IT & Technology
Posted
May 31, 2026
Role
As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post‑sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform. This is a hands‑on, customer‑facing role where you will go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long‑term outcomes.
Responsibilities
- Own the technical onboarding journey from post‑sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long‑term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively dr...