Customer Solutions Agent

The Customer Solutions Agent is responsible for delivering exceptional customer service to the clients customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.

Job Duties and Responsibilities

• Provide professional, courteous customer service through verbal and written communication
• Respond promptly to customer inquiries, service requests, and assistance needs
• Resolve customer concerns using a solutions-focused and empathetic approach
• Maintain confidentiality and handle sensitive customer information with discretion
• Actively listen to customers, seek clarification when necessary, and provide accurate information
• Maintain a working knowledge of the client's protection plans, products, and customer service technologies