Customer Solutions Manager
Location
Los Angeles, California
Job Type
Full-time
Category
Operations Specialties Managers
Posted
June 19, 2026
About Us:
- Foundation AI is the only AI-native document intake automation platform serving the claims and litigation industries.
- Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country.
- Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles or New York.
Job Overview:
- Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms.
- This is not a traditional renewal-focused Customer Success role.
- This role sits at the intersection of customer strategy, workflow design, configuration, troubleshooting, and adoption .
- You will partner closely with customers t...