Customer Solutions Specialist - SMB
Location
Gulberg Greens, Islamabad Capital Territory
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 08, 2026
Responsibilities
:- Answer inbound calls & emails from customers
- Answer call-back requests from customers
- Provide software support by troubleshooting technical issues or general account queries
- Investigate the root cause of issues using system knowledge
- Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
- Flag customers who demonstrate problematic or negative behavior appropriately
- Promote and maintain a high quality, professional, service-oriented company image among our customer bases
- Assist Customer Success Trainees as a training buddy to monitor their...