Customer Strategy

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope:

Responsible for shaping overall customer strategy, ensuring alignment between growth, retention, and lifecycle management, while leading governance and performance reporting to senior stakeholders.

Job Responsibilities;

1. Customer Strategy: Support and monitor key customer KPIs, including customer health, retention, and persistency variance, while translating customer insights into actionable strategies to improve targeting, customer...