Customer Success Advocate

About the position:

The CS Advocate will be a resource who will be a part of the APAC SMB Customer Success Team and focus on ensuring customer delight. The CS Advocate will be responsible as the first point of contact to assist their customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly organized and efficient individual with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task. This role will cover the APAC business.

What You’ll Do

• Mitigate risk associated with you account set to improve Gross Revenue Retention.

• Manage relationships with key stakeholders within a large volume account set.

• Understand customer goals and challenges to provide tailored solutions and recommendations.

• Manage onboarding, training, and integration processes for new customers in the account set.

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