Customer Success and Implementation Manager
Location
Taguig, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
Work set-up: Hybrid
Work Schedule : Night Shift
Work Location : BGC
Job Responsibilities:
Team Leadership & Delivery Ownership
- Set clear performance expectations tied to customer and business outcomes
- Balance capacity, workload, and prioritization across the portfolio
- Run weekly operational cadences (portfolio, milestone, and risk reviews)
- Coach in real time within active engagements
- Build a high-accountability, high-support team culture
Process & Governance
- Translate strategic direction into standard onboarding motions and runbooks
- Drive full adoption of tools, data standards, and delivery methodology
- Ensure strong project hygiene, timeline integrity, and scope control
- Implement inspection frameworks that eliminate heroic...