Customer Success Associate
Location
Philippines
Job Type
Full-time
Category
other-general
Posted
June 10, 2026
About the job
At RocketDocs, we are dedicated to providing a positive customer experience and promoting platform adoption. In order to continue to develop deep, lasting partnerships with our customers, we are seeking a customer success associate to assist with project management, communications, and relationship management. The ideal candidate will be tech savvy, have excellent time management skills, and have experience with balancing multiple projects at any given time. Costa Rica, Philippines, Columbia, prefer APAC office hours
Objectives:
- Provide excellent customer service
- Provide timely, accurate, and thorough support for customers during and after onboarding and migration
- Manage and grow library of self-service help resources
Responsibilities:
- Provide technical and product support by responding to customer questions directly and highlighting ap...