Customer Success - Data Center

DAMAC Digital is looking for a Customer Success to join our Data Center Operations team. This role is ideal for someone who is passionate about building strong customer relationships, driving customer success, and ensuring an exceptional client experience throughout the customer lifecycle.

Key Responsibilities

• Act as the primary point of contact for assigned enterprise customers.
• Build and maintain long-term customer relationships to ensure satisfaction and retention.
• Lead customer onboarding and drive product/service adoption.
• Develop customer success plans aligned with customer business objectives.
• Monitor customer health, identify risks, and recommend proactive solutions.
• Coordinate with Operations, Technical, Finance, and Support teams to resolve customer issues and escalations.
• Conduct regular business reviews and present customer insights and performance upd...