Customer Success Engineer 100% - SaaS Contact Center Solution

We're looking for a technically skilled and customer-focused Customer Success Engineer to join our growing team in Zürich (Headquarters).

Responsibilities

• Provide engineering assistance for customer onboardings, including requirements workshops, solution design, configuration, and go-live support.
• Provide L2/L3 technical support, taking full ownership of complex support cases through to resolution.
• Troubleshoot and resolve technical issues across SaaS platforms and on-premises deployments, collaborating with development and cloud operations teams where needed.
• Deliver technical documentation, including high-level designs, network diagrams, test plans, and knowledge‑base articles.
• Conduct customer and partner training sessions to maximize platform adoption and value.
• Collaborate with sales and customer success teams to understand customer needs and drive positive outcomes.
• Feed product insights and...