Customer Success & Implementation Manager

About GroundedAI

GroundedAI is a Vancouver-based technology company building modern software for underground construction, tunnelling, and mining. We work directly with contractors, consultants, and owners to bring real-time, field-first data into daily operations improving visibility, decision-making, and project outcomes underground.

Our platform combines intuitive field workflows with advanced analytics to help teams better capture, understand, and act on geotechnical and geological information.

As a growing startup, we value curiosity, ownership, and clear communication. Our team works closely with customers across North America, and every role has a direct impact on both the product and the business. If you’re excited about tunnelling, technology, and shaping how work gets done underground, you’ll feel at home here.

About the Position

We are looking for a Customer Success & Implementation Manager to work directly with custo...