Customer Success
Location
Jakarta Metropolitan Area
Job Type
Full-time
Category
other-general
Posted
June 09, 2026
McEasy, a transportation management solution to simplify complex logistics operations. is looking for a Customer Success to join our ever-growing team.
If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.
Job Description
- Engage with our key merchants and help resolve issues and inquiries.
- Actively seeking feedback from our customer and find their pain points to offer our solutions
- Conduct product demonstrations and explain functionalities to customers, ensuring clear understanding.
- Identify opportunities for cross-selling and upselling by recommending additional products or services that meet customer needs.
- Collaborate with Sales and Account Management teams to identify expansion opportunities and increase customer value.
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