Customer Success Lead
Location
London, London
Job Type
Full-time
Category
computer-and-mathematical
Posted
May 31, 2026
Senior Customer Success Lead | Adoption & Enablement
London | Hybrid
Up to £95,000
We're partnering with a scaling AI and analytics platform helping organisations turn complex data into measurable operational and commercial impact.
The product is gaining real traction across enterprise environments. The next phase is focused on implementation, onboarding and ensuring customers fully embed the platform into live business workflows.
This is not traditional Customer Success.
It's a consultative, delivery-focused role centred around adoption, enablement and helping clients operationalise data and AI capabilities effectively.
The Role
A senior, highly visible position sitting between Customer Success, Product, Engineering and the client.
You'll work closely with enterprise customers to understand business processes, translate requirements, guide implementation programmes and drive long-term platform adoption.
The focu...
London | Hybrid
Up to £95,000
We're partnering with a scaling AI and analytics platform helping organisations turn complex data into measurable operational and commercial impact.
The product is gaining real traction across enterprise environments. The next phase is focused on implementation, onboarding and ensuring customers fully embed the platform into live business workflows.
This is not traditional Customer Success.
It's a consultative, delivery-focused role centred around adoption, enablement and helping clients operationalise data and AI capabilities effectively.
The Role
A senior, highly visible position sitting between Customer Success, Product, Engineering and the client.
You'll work closely with enterprise customers to understand business processes, translate requirements, guide implementation programmes and drive long-term platform adoption.
The focu...